PRIVACY POLICY

CG CO Pty Ltd (ACN 633 799 005) is committed to ensuring your privacy through compliance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website, www.commongoodco.com.au (site) or directly from you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

What Personal Information do we collect and how do we collect it?

Personal information will ordinarily only be collected directly from you when you visit our websites and/or social media pages (collectively, the Sites). When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect Device Information using the following technologies: 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

The Common Good Company may collect additional information at other times, including but not limited to, by telephone, when you provide feedback, by correspondence, through online competitions and attendance at our events. Additionally, we may also collect any other information you provide while interacting with us.

How do we use your personal information?

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us directly or via the unsubscribe link within the emails.

Device Information that we collect is used to improve and optimise our Site by generating analytics about how our customers browse and interact with the Site. In addition to assessing the success of our marketing and advertising campaigns.

We use the Order Information that we collect generally to fulfil any orders placed through the Site. This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.

You can choose not to provide us with certain information. However, if you do not provide us with certain types of personal information, we may be unable to provide you with our services, supply you with our products or otherwise transact with you.

Disclosure of your personal information

We will only use or disclose your personal information for a purpose for which it was collected (or for a secondary purpose if an exception applies), including things such as supplying you with our products and/or services, managing our relationships, performing administrative functions, conducting marketing activities (including direct marketing) and complying with legal requirements.

Where we use personal information other than for a purpose for which it was collected, we do so in accordance with the Privacy Act.

We may disclose personal information to our professional advisors (including lawyers) and contracted third party service providers and partners, including marketing and advertising agencies and information technology service providers. However, we will never disclose your personal information to an unknown third party, unless you have given your consent to such a disclosure.

We may disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable us to develop consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and/or services that you receive.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

The Sites may contain links to websites or products operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites or products, and have no control over or rights in those linked websites.

The privacy policies that apply to those other websites may differ substantially from this Policy, so we encourage individuals to read them before using those websites or products.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We take all reasonable steps to ensure that information held by us is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.

While we take all reasonable steps to ensure the security of your personal information, data protection and security measures can never be guaranteed and, accordingly, we cannot guarantee the security of your personal information.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us directly.

The Common Good Company will not charge any fee for your access request.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). While we will always endeavour to give access to personal information free of charge, a small administrative fee may be payable for the provision of information.

If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you please email us at info@thecommongoodco.com

Changes to the Policy

We reserve the right to amend this Policy from time to time. Changes will be posted on any one or more of the Sites. You should regularly check the Sites to see if there have been any recent changes.

Privacy Policy Complaints and Enquiries

We take privacy complaints very seriously. If you make a complaint, we will respond shortly after receiving notification. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: info@thecommongoodco.com